Vodafone’s fights iPhone defection by taking customer service offline
By Will Park on Monday, November 12th, 2007 at 6:56 pm PST In Apple, Rumors, Vodafone, iPhone
We love a good conspiracy theory as much as the next guy, but they usually amount to nothing more than paranoid thinking. Then again, sometimes the coincidences can’t be ignored. The Inquirer’s got a conspiracy theory that’s just too juicy to dismiss off-hand. 
The theory goes something like this:
- iPhone launches in Europe
- Vodafone is not an iPhone carrier
- Vodafone wants to prevent huge customer-base losses to the iPhone
- Vodafone takes customer service offline to prevent customer cancelations
Vodafone’s customer service line for customer cancellations is dead - it’s been dead since the iPhone’s launch last Friday. The helpful recorded message blames a “system fault” and kindly suggests that the customer call back later.
Is Vodafone fighting cancellation-spikes due to iPhone-defectors by taking down its service-cancellation hotline? Or are they just experiencing a legit system bug? We don’t know for sure, but it’s fun to wax conspiratorially.
[Via: The Inquirer]
November 15th, 2007 at 2:25 pm
[...] then there’s the rumour that Vodafone fought defections by switching off their customer services line: Vodafone’s customer service line for customer cancellations is dead - it’s been dead since the [...]
November 20th, 2007 at 2:30 am
[...] iPhone is THE more disruptive device like ever. Now, we have Vodafone — the same company that fights iPhone defection by taking customer service offline — obtaining a Court order that required rival T-Mobile Germany to sell iPhone without a [...]